Introduction

TravelQzine Corporation (TravelQzine) respects your privacy and is committed to honoring the confidence of our clients, business partners, and workforce. This Privacy Policy outlines how we handle data that can be used to directly or indirectly identify an individual (“Personal Data”).

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Who We Are

TravelQzine a subsidiary of the Qzine Hospitality Group, Inc. and its affiliates (collectively known as “TravelQzine,” “we,” or “us”) is a global concierge travel service company that provides concierge travel services to corporate and individual clients travel needs and other travel-related services. Our headquarters is located at: 10752 Deerwood Park Blvd. Suite 100, Jacksonville, Florida 32256, USA.

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Definitions

• “Third party” means someone who is not you or us.

• “TravelQzine” means TravelQzine and any company or other organization in which Qzine Hospitality Group, Inc. owns more than 20% of the company.

• Data Processor: TravelQzine is the Data Processor within the meaning of the General Data Protection Regulation (“GDPR”) for global Travel Management services on behalf of its clients.

• Data Controller: TravelQzine is the Data Controller within the meaning of the GDPR for TravelQzine.com and related travel websites; Workforce Administration (including Recruitment) and Leisure-related Travel services.

• EU Data Controller: TravelQzine is the EU Data Controller within the meaning of the GDPR for EU Workforce Administration (including Recruitment) and EU Leisure Travel services.

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TravelQzine’s data protection officer can be contacted at privacy@travelqzine.com 

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Personal Data We Collect

We collect your Personal Data and that of your travel companions either directly from you or through your employer or travel sponsor. This includes:

• Full Legal Name

• Email address

• Postal address

• Phone number

• Payment information

• Passport details, or other government-issued identification

• Date of Birth

• Gender

• Nationality

• Emergency Contact

• Frequent flier or loyalty program numbers

• TSA PreCheck, and Global Entry numbers

• Travel insurance details

• Dietary, disability, speciality requests

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Leisure Travel Services

We collect similar Personal Data directly from you or through tools provided by us or another organization to deliver the travel-related services you have requested.

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Website Data Collection

On our website, through contact forms, job applications, or marketing events, may collect the following information:

• Name

• Job title

• Company name

• Type of Industry

• Phone number

• Email address

• Details about your travel interests and comments that may include Personal Data

 

Information We Collect Through Automatic Data Collection Technologies

Whenever you visit our site, use our services, or view our online advertisements, we automatically collect the following information:

• Website use and event data (e.g., links or buttons clicked, pages viewed)

• Device type used to access the Website

• IP address

• Device operating system

• URL of the site from which you came and the site to which you are going

• Cookie data and Google Analytics data

 

How We Use Personal Data

We use Personal Data for the following purposes:

• Travel Services & Products: To provide, operate, develop, and improve our travel products and services.

• Processing of Payment: For travel or travel-related services.

• Customer Service: To operate and improve client and traveler customer service.

• Engagement: To communicate with you, including responding to your comments or requests for information.

• Corporate Travel: Establishing, managing, and terminating business relations with clients.

• Website Management: To operate, develop, improve, and protect the Website.

• Content Management: To personalize user experience and ensure technical functionality and security.

• Legal Compliance: To comply with laws, regulations, or legal requests for the Personal Data.

• manage your wider travel and products or services requirements (liaising with and transferring your data to airlines, service providers and/or travel facilitators so that they can facilitate your booking and/or your travel arrangements) including immigration authorities to process your visa request.

• communicate with check‑in agents, airlines, accommodation providers and other parties that are part of your journey regarding your experience, preferences, compliments or complaints

 

Legal Basis for Personal Data

We will only collect and use your Personal Data if at least one of the following conditions applies:

• Contract: To manage your account or booking, provide you with products and services, and assist with bookings, cancellations, and refunds.

• Legitimate Business Interests: For fraud prevention, security, and service improvement.

• Legal Obligations: To comply with mandatory legal obligations (e.g., sharing Personal Data with regulatory authorities).

• Vital Interests: To protect your vital interests or those of another individual in emergencies.

• Consent: With your permission, for instance, when you register for a customer account.

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How We Share Personal Data

We may disclose Personal Data to the following:

• Global distribution systems (“GDS”)

• Service providers and travel suppliers

• Third-party service providers necessary for business operations

• Clients requesting data related to travel services used by their employees

• Public authorities when legally required

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Safeguarding Personal Data

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These methods include but not limited to: Two-factor authentication (2FA), point-to-point encryption (P2PE), fraud prevention tools, Payment Card Industry Data Security Standard (PCI DSS), and Virtual Private Networks (VPNs) to create a secure methods to access systems remotely and protect against eavesdropping and cyber attacks. Although we do our best to safeguard our systems and client information, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

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Third Party Websites

You might find external links to third party websites on our platforms. Our Privacy Notice does not apply to your use of a third party site. We are not responsible for the privacy practices of websites that are not operated by an entity in the Qzine Hospitality Group and encourage you to read the privacy statements of any such third party site.

Data Retention

We will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy and to meet legal and regulatory requirements.

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Financial Information

TravelQzine and its service providers protect your personal and financial information in accordance with the Gramm-Leach-Bliley Act (GLBA).

 

Your Rights and Choices

Marketing Communications

If you receive marketing emails from us, you may unsubscribe at any time by following the instructions in the email or by emailing privacy@travelqzine.com.

Information Collected by Automated Means

You can usually modify your browser settings to decline cookies. Please note that there is currently no uniform way to respond to Do Not Track signals, and we do not respond to such signals at this time.

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Your European Privacy Rights and Choices

If you live in the EU or Switzerland, you have specific rights under the GDPR, including:

• Data Access

• Data Correction and Deletion

• Data Portability

• Right to Object

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Your California Privacy Rights

If you live in California, you have specific rights under the California Consumer Privacy Act of 2018 (“CCPA”) and have the following rights under the CCPA:

• The right to know what personal information is being collected about you

• The right to request the deletion of your personal information

• The right to opt-out of the sale of your personal information

• The right to non-discrimination for exercising your CCPA rights

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To exercise any of these rights, please contact us at privacy@travelqzine.com

 

Consent to SMS Messaging

We collect phone numbers, email addresses, names, and addresses through web forms. By providing your phone number, you consent to receive SMS messages from TravelQzine for marketing purposes. Each message will include a “Call-to-Action” inviting you to opt-in. You can opt-out at any time by replying “STOP” to any message you receive from us. For assistance, reply “HELP.”

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Methods of Obtaining Consent

We obtain consent to communicate via email, SMS, and MMS through various channels. Here’s how we ensure that your consent is obtained appropriately:

1. Online Form:

   • When you provide your information through our online forms, you will see a checkbox with a clear statement such as:
     “By providing your mobile number you opt-in to receiving SMS messages regarding your travel inquiry. Reply "STOP" to cancel.
     or
     [Checkbox] I agree to receive SMS text messages from TravelQzine.

2. Inbound SMS:

   • When you send an initial text message to our designated number, you will receive an automated response asking for your consent to receive communications from TravelQzine via SMS text messaging
     Example: "Thank you for contacting TravelQzine. Reply 'YES' to receive updates and offers via SMS. Message and data rates may apply. Reply 'STOP' to opt-out. For more information, review our [Privacy Policy]."

3. Online Chat:

   • When you initiate contact with us via online chat, you will receive an automated response asking for your consent to receive communications from TravelQzine via text messaging before connecting with an agent:
     Example: "Welcome to TravelQzine chat support. By continuing, you agree to receive communications via SMS about your inquiries and travel-related services. Message and data rates may apply. Reply 'STOP' to opt-out. For more information, review our [Privacy Policy]."

4. Direct Message (Social Media):

   • When you interact with us via direct messaging on social media platforms, we will request your consent to receive marketing communications.

 

Disclaimer and Consent to SMS text Messaging and Email

By providing your mobile number you opt-in to receiving SMS messages regarding your travel inquiry. Reply "STOP" to cancel.

By providing your email address you opt-in to receiving email communications regarding your related travel request. You can reply "STOP" to opt-out of future emails.

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How to Opt-Out

If you decide that you no longer wish to receive marketing communications from us, you can easily opt-out using the following methods:

• SMS: Reply “STOP” to any message you receive from us to unsubscribe from SMS messages.

• Email: Click the unsubscribe link provided in any marketing email you receive from us.

Contact Us: You can also contact our customer support team at privacy@travelqzine.com to request to be removed from our marketing lists.

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Contact Us

For more information or to exercise your rights, please contact our Data Protection Officer:

 

By mail:
TravelQzine Corporation
Attn: Data Protection Officer
10752 Deerwood Park Blvd, Suite 100
Jacksonville, Florida 32256, USA

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By email:

privacy@travelqzine.com

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